Emergency Contacts
Tenant Maintenance
All non urgent maintenance must be in writing as per Consumer Affairs Victoria ‘Renting a Home – A Guide for Tenants’ page 21. A copy of the guide was given to you at the commencement of your tenancy.
Please ensure any matter that you are raising is deemed an URGENT REPAIR … If you are unsure, we direct you to the link below from Consumer Affairs Victoria;
In the case of an emergency only, please see below steps for you to take.
Step 1. Contact RACV Emergency Assist on 1300 427 228 and quote the property address (please note, not all Rental Providers are signed up for this service).
Step 2. Any external plumbing issues, please contact Greater Western Water as your first point of contact... Email [email protected] or call 13 44 99.
Step 3. Any urgent oven issues, please assess and determine whether the oven is gas or electric prior to contacting any emergency trades person... GAS - Plumber / Electrical – Electrician.
Emergency Trades Contact List;
1. Electrician
Westgate Electrical Scott Mullins M|0409 705 612 E|[email protected]
Lighting Melbourne Josh Corradi M|0423 650 036 E|[email protected]
Smartnet Electric David Hall M|0422 319 940 E|[email protected]
2. Plumbing (Any emergency plumbing, contact Greater Western Water as your first point of contact)
Greater Western Water 13 44 99 E|[email protected]
Ryan’s Plumbing Ryan Grech M|0421 927 011 E|[email protected]
3. Heating and Cooling
Ryan’s Plumbing Ryan Grech M|0421 927 011 E|[email protected]
Roze Air Sean Roze M|0435 042 923 E|[email protected]
4. Locksmith
City West Locksmiths Joey Cannizzaro M|0414 930 586 E|[email protected]
All West Locksmith Jared Robinson M|0411 484 552 E|[email protected]
5. Glazier
Pronto Glass Michael Pierce M|0412 646 063 E|[email protected]
Quick Glazier Danny Daryaie M|0409 161 910 E|[email protected]
6. Garage Doors
Superior Garage Doors Val Donakov M|0402 100 364 E|[email protected]
7. Handyman
PNG Property services Michael Vlaskikas M|0405 540 418 E|[email protected]
Ron Swift Ron Swift M|0470 096 996 E|[email protected]
PLEASE NOTE:
The above tradesmen should only be contacted directly if you have already tried contacting our office and your property manager on their mobile, and have been unable to do so, or if the problem is an emergency. If it is found that the matter was not an emergency, you will be billed for any costs involved.
FOR URGENT REPAIRS ONLY
- A burst water service
- A blocked or broken lavatory system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating or laundering
Failure or breakdown of the gas, electricity or water supply
- An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase
See page 20 of the ‘Renting a Home Guide’ that was given to you at the start of your tenancy.
ALWAYS try to contact the office prior to calling out a technician. We have 24 hours to attend to urgent repairs (e.g. Weekends, Christmas Holidays, Easter Holidays, etc.). All Tenants must attempt to contact our Williams office or their Property Manager first and leave a detailed message.
You must notify our office the next working day about any repairs on 9397 2000 or call your Property Manager directly on their mobile numbers.
