All non urgent maintenance must be in writing as per Consumer Affairs Victoria ‘Renting a Home – A Guide for Tenants’ page 21. A copy of the guide was given to you at the commencement of your tenancy.
Phone: 0409 705 612
Phone: 0411 795 300
Office: 9375 7730
Phone: 0412 883 883
City West Locksmiths
Phone: 0414 930 586
Phone: 0409 007 990
Phone: 0422 043 340
CITY WEST WATER
Phone: 131 691
The above tradesmen should only be contacted directly if you have already tried contacting our office and your property manager, and have been unable to do so, or if the problem is an emergency. If it is found that the matter was not an emergency, you will be billed for any costs involved.
FOR URGENT REPAIRS ONLY
A burst water service
A blocked or broken lavatory system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating or laundering
Failure or breakdown of the gas, electricity or water supply
An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
A serious fault in a lift or staircase
See page 20 of the ‘Renting a Home Guide’ that was given to you at the start of your tenancy.
ALWAYS try to contact the office prior to calling out a technician. We have 24 hours to attend to urgent repairs (e.g. Weekends, Christmas Holidays, Easter Holidays, etc.). All Tenants must attempt to contact our Williams office or their Property Manager first and leave a detailed message.
You must notify our office the next working day about any repairs on 9397 2000 or call your Property Manager directly on their mobile numbers.