Emergency Contacts

Tenant Maintenance

All non urgent maintenance must be in writing as per Consumer Affairs Victoria ‘Renting a Home – A Guide for Tenants’ page 21. A copy of the guide was given to you at the commencement of your tenancy. 


Please ensure any matter that you are raising is deemed an URGENT REPAIR … If you are unsure, we direct you to the link below from Consumer Affairs Victoria;


https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/repairs/repairs-in-rental-properties


In the case of an emergency only, please see below steps for you to take.


Step 1.
Contact RACV Emergency Assist on 1300 427 228 and quote the property address (please note, not all Rental Providers are signed up for this service).


Step 2.
Any external plumbing issues, please contact Greater Western Water as your first point of contact... Email [email protected] or call 13 44 99.


Step 3.
Any urgent oven issues, please assess and determine whether the oven is gas or electric prior to contacting any emergency trades person... GAS - Plumber / Electrical – Electrician.


Emergency Trades Contact List;


1. Electrician

Westgate Electrical      Scott Mullins   M|0409 705 612    E|[email protected]  

Lighting Melbourne      Josh Corradi   M|0423 650 036    E|[email protected]  

Smartnet Electric         David Hall      M|0422 319 940    E|[email protected]


2. Plumbing
  (Any emergency plumbing, contact Greater Western Water as your first point of contact)


Greater Western Water                        13 44 99               E|[email protected]

Ryan’s Plumbing           Ryan Grech      M|0421 927 011    E|[email protected]


3. Heating and Cooling


Ryan’s Plumbing            Ryan Grech       M|0421 927 011    E|[email protected]

Roze Air                       Sean Roze         M|0435 042 923  E|[email protected]


4. Locksmith


City West Locksmiths      Joey Cannizzaro M|0414 930 586    E|[email protected]

All West Locksmith         Jared Robinson   M|0411 484 552    E|[email protected]


5. Glazier


Pronto Glass                  Michael Pierce     M|0412 646 063    E|[email protected]

Quick Glazier                 Danny Daryaie     M|0409 161 910    E|[email protected]


6. Garage Doors


Superior Garage Doors    Val Donakov        M|0402 100 364    E|[email protected]


7. Handyman


PNG Property services     Michael Vlaskikas M|0405 540 418    E|[email protected]

Ron Swift                       Ron Swift             M|0470 096 996    E|[email protected]

 

PLEASE NOTE:

The above tradesmen should only be contacted directly if you have already tried contacting our office and your property manager on their mobile, and have been unable to do so, or if the problem is an emergency. If it is found that the matter was not an emergency, you will be billed for any costs involved.

FOR URGENT REPAIRS ONLY

- A burst water service
- A blocked or broken lavatory system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating or laundering
Failure or breakdown of the gas, electricity or water supply
- An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase
See page 20 of the ‘Renting a Home Guide’ that was given to you at the start of your tenancy.

ALWAYS try to contact the office prior to calling out a technician. We have 24 hours to attend to urgent repairs (e.g. Weekends, Christmas Holidays, Easter Holidays, etc.). All Tenants must attempt to contact our Williams office or their Property Manager first and leave a detailed message.

You must notify our office the next working day about any repairs on 9397 2000 or call your Property Manager directly on their mobile numbers.